Refund Policy
Last updated: 4 August 2026
TechQilo provides website design, development and maintenance services. We do not sell physical products, so there is nothing to ship or return. This policy explains how cancellations and refunds work for our services.
Deposits and project payments
Website projects are normally paid in two parts: a 50% deposit before work begins and the remaining 50% on delivery. The deposit reserves your place in our schedule and covers the discovery, planning and design work that starts immediately.
Cancelling a project
- Before work begins. If you cancel before we have started any design or development work, you receive a full refund of your deposit.
- After work has begun. If you cancel once work is under way, we refund the portion of your payment that covers work not yet carried out. Work already completed and delivered to you is non-refundable.
- After final delivery. Once the completed website has been delivered and handed over, the project fee is non-refundable.
Hosting and monthly maintenance
Monthly hosting and maintenance can be cancelled at any time. Cancelling stops future billing. The current month is not refunded, as the service has already been provided for that period. Domain registration fees are non-refundable once a domain has been purchased on your behalf, because we cannot recover that cost.
If we cannot deliver
If we are unable to deliver the service you paid for, you receive a full refund of any amount paid for undelivered work. If a delivered site does not function as agreed, tell us and we will correct it at no extra cost before any refund is considered.
Revisions
Each package includes a stated number of revision rounds. Revisions are not a substitute for a refund, and requesting additional changes beyond the included rounds does not create a right to a refund.
How to request a refund
Email [email protected] with your project details and the reason for the request. We respond within 3 business days. Approved refunds are issued to the original payment method within 7 to 14 business days. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.
Contact
Questions about this policy? Email [email protected] or message us on WhatsApp.