Terms & Conditions (UK)

Last updated 11 September 2026

These terms apply to clients engaging TechQilo for website design, development or maintenance services in the United Kingdom. They govern the use of techqilo.com and any quote, project or invoice accepted by a UK-based client. By engaging us or paying an invoice, you agree to these terms.

These are business-to-business terms

Our services are marketed and sold to businesses — for example gyms, restaurants, salons, trades and other companies — purchasing a website for purposes related to their trade, business or profession. By instructing us, you confirm that you are entering into this contract as a business, and not as a consumer.

Because this is a business-to-business contract, the cancellation rights in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — including the 14-day "cooling-off" period for distance contracts — do not apply. Cancellation of a project is instead governed by our Refund Policy, below.

If you are in fact an individual consumer rather than a business, please tell us before accepting a quote. Nothing in these terms removes any statutory right you would then have under the Consumer Rights Act 2015 or other UK consumer protection law, and the clause above applies only to genuine business clients.

Our services

We provide website design and development, online stores, website redesign, and hosting and maintenance. Every project is quoted individually. What is included in your project is whatever is set out in the written quote or package description you accept.

Quotes and pricing

• Prices shown on this site are starting prices in Pounds Sterling. Final cost depends on the number of pages, features, content, integrations and support required.
• A quote is valid for 30 days unless stated otherwise.
• Prices are exclusive of VAT unless stated otherwise. Applicable taxes and payment processing fees may be added.

Payment

• Projects are paid 50% before work begins and the remaining 50% on launch.
• The 50% deposit is non-refundable once we have started design or development work on your project — see our Refund Policy for the full cancellation terms.
• Hosting and maintenance are billed monthly in advance.
• Payments are processed by a third-party payment processor. We do not store your card details.
• We may pause work on a project where an agreed payment is overdue.

Our launch-date guarantee

We agree a launch date with you in writing before work begins. If we deliver later than that agreed date, for a reason within our control, you do not pay the final balance. This guarantee is your remedy for late delivery under these terms.

What we need from you

To deliver on time we need content, images, logos, access to domains or hosting where relevant, and timely feedback. Delivery timelines — including the launch-date guarantee above — assume this material arrives when agreed. Delays in providing it will extend the timeline accordingly and are not a failure by us to meet the agreed date.

Revisions and delivery

Each package includes a stated number of revision rounds. Additional rounds, or changes that expand the agreed scope, are quoted separately. Requesting changes beyond the included rounds does not delay the agreed launch date and does not create a right to a refund.

Ownership

• Once the project has been paid for in full, you own the finished website, its content and its design.
• We retain ownership of any underlying reusable code, tools and techniques we use across projects.
• Third-party components such as fonts, plugins, images and hosting remain subject to their own licences, which you are responsible for maintaining after handover.
• Unless you ask us not to, we may show the completed work in our portfolio.

Cancellation and refunds

Cancellations and refunds are governed by our Refund Policy.

Your responsibilities

You confirm that any content, images or trademarks you supply are yours to use, and that your business and its website comply with applicable law. You agree not to use our services for unlawful purposes.

Liability

We deliver our services with reasonable skill and care, consistent with our obligations under the Supply of Goods and Services Act 1982 and the Consumer Rights Act 2015 where that Act applies. To the extent permitted by law, our total liability in connection with a project is limited to the amount you paid us for that project. We are not liable for indirect or consequential loss, including lost profit or lost business, or for outages, data loss or security incidents caused by third-party services such as hosting, domain registrars or payment providers. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.

Third-party services

Websites we build may rely on third-party services. Those services have their own terms and pricing, and their availability is outside our control.

Changes to these terms

We may update these terms. The version in effect when you accept a quote is the version that applies to that project.

Governing law

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

TechQilo, [email protected] +44 73 9275 6406

This page is a template and has not been reviewed by a solicitor. Have it checked by a UK solicitor before relying on it for live client contracts.